• ONLINE SERVICES
    Online Banking
    Cash Manager Plus
    Deposit@Work
    CUSTOMER SERVICE
    We want to ensure quality care with all MetroBank services. Our customer service representatives offer support in English, Chinese, Vietnamese, Korean, and Spanish. Please contact us with any questions:
    Toll-free telephone
    (888) 414-3556
    Telebank 24-hr
    (888) 414-3555
    E-mail
    CustomerCare@MetroBank-NA.com
    Please do not include sensitive information such as account numbers in email.
    Mail
    MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.
  • Retail Online Banking System Upgrade

     

    On July 9, 2013, our Retail Online Banking will be performing a scheduled maintenance. Your logon credentials will not be impacted.

    Some of the New Features:

    • Quick Login to Online Banking – Login info can now be entered from MetroBank’s homepage, minimizing the clicks to access Online Banking.
    • New Look and Feel – A newly designed landing page offers easy access to frequently used functions, such as Bill Pay, Express Transfer, and Person-to-Person payment. All at one place for easy and quick access.
    • A Colorful Spending Report – Provides a snapshot of spending activities by displaying categorized transactions in a colorful pie chart.  You can also easily export transactions to other financial software programs.
    • Pay Bills Quickly – Bill payment functionality is now available from the landing page so you can enter payments without opening a new browser window in Retail Online Banking.
    • Popmoney – A convenient and secure Person-to-Person payment method allowing you to send and receive money from another party via email address or mobile phone number.
    • E-Statement Enrollment – Save the Earth by enrolling in eStatement for your accounts.  No more paper statements!

     

    Retail Online Banking System Upgrade