• SECURITY CENTER
    We know security is paramount to your banking experience. Please contact us with any privacy and security questions or concerns:
    Customer Service Department
    (888) 414-3556
    CustomerCare@metrobank-na.com
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.
    To report fraudulent activity on your debit card, please report it to our Customer Service Department at (888) 414-3556 during regular business hours.
    SECURITY INFORMATION
    For your convenience, we have compiled important privacy and security information sheets to help you bank online securely:
  • SECURITY

    FRAUD PREVENTION

    DEBIT CARD FRAUD

    Debit card fraud can happen to almost anyone. While card theft is fraud, it can also occur when someone uses your card number without your knowledge. Follow these precautions to help prevent Debit card fraud from happening to you:

    • Sign your cards as soon as you receive them
    • Never write your PIN on your debit card or have it anywhere near your card
    • Keep a watchful eye on your card during transactions and have it returned quickly
    • Save receipts and compare them to billing statements
    • Open your bills promptly and reconcile them monthly
    • Notify card companies in advance of a change in address
    • Shred debit card applications and anything with your debit card number on it
    • Never provide your debit card information on a website that is not a secure https: site
    • Never respond to emails, websites or phone inquiries that request you provide your debit card information
    • Don’t lend your card to anyone