• ONLINE SERVICES
    Online Banking
    Cash Manager Plus
    Deposit@Work
    CUSTOMER SERVICE
    We want to ensure quality care with all MetroBank services. Our customer service representatives offer support in English, Chinese, Vietnamese, Korean, and Spanish. Please contact us with any questions:
    Toll-free telephone
    (888) 414-3556
    Telebank 24-hr
    (888) 414-3555
    E-mail
    CustomerCare@MetroBank-NA.com
    Please do not include sensitive information such as account numbers in email.
    Mail
    MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.
  • ONLINE BANKING
     

    Important Information about Online Banking

    As previously communicated, MetroBank has joined the East West Bank Family. As we work on integrating the two banks, we are pleased to announce that we will transition your Online Banking service on May 12, 2014, to bring you a more powerful experience than ever before. We will simplify and centralize your financial management tasks for convenient one-stop access.

    We will provide you with more detailed information in the coming weeks. For now, we would like to give you a sneak peek at some of the new features you will enjoy with East West Bank, in addition to the current features you already enjoy:

    • Mobile Banking:  Phone and Tablet apps for Apple and Android devices, Mobile Website and SMS/Text Banking
    • Account Aggregation Service: Consolidate all your bank accounts and investments information in one place
    • Additional online banking language options: Spanish and Traditional Chinese

    We are committed to a seamless and smooth integration in order to minimize any inconvenience to you, our valued customer.  If you have any questions, please contact our Customer Service Center at (888) 895-5650, Monday through Friday, 8:00 a.m. to 9:00 pm CT, and Saturday from 11:00 a.m. to 7:00 p.m. CT, or e-mail us at info@eastwestbank.com.

    Member FDIC / EHL