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Please contact us with any questions or concerns you may have:

By e-mail: CustomerCare@MetroBank-NA.com

Please note that any message sent is sent via normal e-mail, and is not encrypted.  Please do not include any sensitive information such as account numbers or service requests on email.  This email should only be used for general questions or comments.

 

By phone: our toll free number (888) 414-3556

To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969 .


By mail: MetroBank, N.A.
9600 Bellaire Blvd., Suite 252
Houston, Texas 77036