To better serve you, MetroBank NA recommends the following checklist to help decrease your exposure to online fraud.  Your own computers can be vulnerable to computer hackers when prudent security measures are not taken.  Please be assured that MetroCorp and its online banking vendors will provide the highest security available to our customers in safeguarding the data.

I.       Install the latest anti-virus and anti-spyware software on your computer

This is the best first line defense against hackers.  Software is always changing so make sure to have the latest version’s virus definition file.

II.        Do not open unknown emails

III.      Check to make sure you are on the bank’s secure website

1) Check the web page URL

Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end.

2) Check for the "Lock" icon

There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser ( NOT in the web page display area! )  For example, Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window:

As another example, Mozilla's FireFox Web Browser displays the lock icon in the lower-left corner:

For Business Cash Management customers with ACH and/or Wire functions, in addition to the above:

I.          Make sure your email address is accurate in the system.

All ACH and wire submissions are emailed for confirmation.  If you see any suspicious ACH and wires confirmations contact us immediately.

II.         Separate duties of creator and approver for ACH and Wires

This step provides additional protection in case a hacker is successful in accessing one of your computers. They may gain the ability to create a wire but not to send the wire because both of the unique user IDs and passwords are required to complete the wire.

III.        Do not re-enroll your computer into once it has been enrolled

Once your computer is enrolled it will not need to be re-enrolled.  The system can detect if the login request is coming from a different computer and usually why it asks for the security questions.  This can be a sign a hacker has gained access to your computer and is trying to access your security answers to enroll their own computer.

If you suspect your computer system has been compromised, you need to shut down your computer immediately and remove access from Internet.  You should then contact our Customer Service Department at once to report such incidents.

MetroBank NA has taken strong measures to ensure the security and safety of your account and its overall online banking system. By staying alert to potential security threats and keeping in mind the suggestions listed above, you can help us keep online banking extremely safe and secure. Follow the good practices and use the knowledge we've provided here, and you will be much more prepared to enjoy the conveniences of online services with peace of mind.