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    CUSTOMER SERVICE
     

    We want to ensure quality care with all MetroBank services. Our customer service representatives offer support in English, Chinese, Vietnamese, Korean, and Spanish. Please contact us with any questions:
    Toll-free telephone
    (888) 414-3556
    Telebank 24-hr
    (888) 414-3555
    E-mail
    CustomerCare@MetroBank-NA.com
    Please do not include sensitive information such as account numbers in email.
    Mail
    MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.

    • WELCOME TO METROBANK
    CONTACT US
    We here at MetroBank want to ensure you have the best banking experience possible. Please contact us with any questions or concerns you may have.

    GENERAL INQUIRIES

    E-mail: CustomerCare@MetroBank-NA.com
    Please note that any message sent via normal e-mail is not encrypted. Please do not include any sensitive information such as account numbers or service requests on e-mail. This e-mail should only be used for general questions or comments.
    Telephone: (888) 414-3556 (Toll-free number)
    (713) 414-3555
    To report a lost or stolen ATM or Visa Check Card after normal
    business hours, please contact us at (800) 554-8969.
    Mail: MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760

    DIRECTORY

    Customer Service Department
    (888) 414-3556 (Toll-free number)
    (713) 414-3555
    CustomerCare@MetroBank-NA.comHuman Resources Department
    (713) 414-3507 (Fax)
    HR@MetroBank-NA.comInternational Banking Department
    (713) 414-3586

    Investor Relations Department
    (713) 776-3876
    investor-relations@metrobank-na.com

    Loans Department
    (713) 414-3669
    Loans@MetroBank-NA.com

    Mortgage Lending Department
    (713) 414-3721
    9600 Bellaire Blvd., Suite 215
    Houston, Texas 77036

    Small Business Administration (SBA) Department
    (713) 414-3731
    SBA@MetroBank-NA.com

    Telebank (24-hour)
    (888) 414-3555 (Toll-free number)
    (713) 414-3555
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