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    CUSTOMER SERVICE
     

    We want to ensure quality care with all MetroBank services. Our customer service representatives offer support in English, Chinese, Vietnamese, Korean, and Spanish. Please contact us with any questions:
    Toll-free telephone
    (888) 414-3556
    Telebank 24-hr
    (888) 414-3555
    E-mail
    CustomerCare@MetroBank-NA.com
    Please do not include sensitive information such as account numbers in email.
    Mail
    MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.

    • PERSONAL BANKING
    CURRENT RATES

    Certificates of Deposit

    Rates are as of 09/24/2012 and subject to change without notice.

    Term $500 – 24,999 $25,000 – 49,999 $50,000 – 99,999 $100,000 – 499,999 $500,000 & Over
    APY* APY* APY* APY* APY*
    30 days 0.05% 0.05% 0.05% 0.05% 0.05%
    90 days 0.15% 0.15% 0.15% 0.20% 0.20%
    180 days 0.25% 0.30% 0.30% 0.30% 0.35%
    1 year 0.45% 0.50% 0.50% 0.55% 0.60%
    18 Month 0.50% 0.50% 0.50% 0.60% 0.65%
    2 year 0.60% 0.60% 0.60% 0.65% 0.70%
    30 Month 0.60% 0.60% 0.60% 0.65% 0.70%
    3 Year 0.90% 0.90% 0.90% 1.00% 1.00%
    5 Year 1.15% 1.15% 1.15% 1.25% 1.25%

    * Annual Percentage Yield.

    Penalty applies for early withdrawal.

    Money Market

    Term APY*
    $0 – $999 0.05%
    $1,000 – $9,999 0.05%
    $10,000 – $24,999 0.15%
    $25,000 – $49,999 0.25%
    $50,000 – $99,999 0.25%
    $100,000 and Higher 0.25%

    Fees (maintenance and/or activity charges) could reduce earnings on Money Market accounts. Minimum balance required to obtain the stated APY.

    NOW Account

    Term APY*
    NOW Account – $1000 & UP 0.10%

    Fees (maintenance and/or activity charges) could reduce earnings on NOW account. The minimum balance required to obtain the stated APY is $1,000.

    Savings

    Term APY*
    Savings Account – $100 & UP 0.10%

    IRA

    Term APY*
    12 months 0.50%
    18 months 0.50%
    24 months 0.60%

    ** Annual Percentage Rate (APR)

    The display annual percentage rates ( APRs ) include prepaid finance charges but do not inlcude other possible closing costs.
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