• ONLINE SERVICES
    Online Banking
    Cash Manager Plus
    Deposit@Work
    CUSTOMER SERVICE
     

    We want to ensure quality care with all MetroBank services. Our customer service representatives offer support in English, Chinese, Vietnamese, Korean, and Spanish. Please contact us with any questions:

    Toll-free telephone
    (888) 414-3556
    Telebank 24-hr
    (888) 414-3555
    E-mail
    CustomerCare@MetroBank-NA.com
    Please do not include sensitive information such as account numbers in email.
    Mail
    MetroBank N.A.
    P.O. Box 4760
    Houston, TX 77210-4760
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.
  • TERMS AND CONDITIONS

    Website User Agreement
    You are currently viewing a page of the MetroBank-na.com website. This Site and any of the services provided by MetroBank N.A. in connection with this Site (the “Services”) are being provided to you expressly subject to these Terms of Use.

    “Services” under these Terms of Use include financial services for consumers and businesses and business services offered to you directly by MetroBank N.A., and additional services available to you from independent third party service providers accessed through navigation from the Site.

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    PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY DISCONTINUE YOUR USE OF THE SITE. METROBANK N.A. MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

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    Copyrights/Trademarks/Use of Site
    All of the pages and screens on the Site are owned and controlled by MetroBank N.A., except as otherwise expressly stated, and are protected by U.S. copyright laws and international treaties. The copyrighted materials on the Site include, but are not limited to, the text, design, software, images, graphics, source code, and the content on the Site. You are authorized to view the information available on the Site for your informational purposes only. You may download copyrighted materials for your personal or internal business purposes only. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. You may not copy, display, distribute, transfer, link to, reproduce, license, frame, alter, create derivative works of or republish all or any portion of the Site for any commercial or public purpose without MetroBank N.A.'s prior written consent.

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    MetroBank N.A.'s name and logo design are federally registered trademarks owned by MetroBank N.A. Other featured words used on the Site to identify the source of goods and services are trademarks and service marks owned by MetroBank N.A. or owned by third parties. You may not use, copy, display, distribute, modify or reproduce any of the trademarks found on the Site except as authorized in this paragraph. You may not use any of the MetroBank N.A. trademarks as a link to the Site except pursuant to a written trademark license agreement.

    The Site may contain links to Web sites controlled or offered by third parties (non-affiliates of MetroBank N.A.). MetroBank N.A. hereby disclaims liability for any other company's Web site content, products, privacy policies, or security. In the event you choose to use the services available at a linked site, you agree to read and adhere to the policies and terms of use applicable to that site. In addition, any advice, opinions, or recommendations provided by the linked site providers are those of the providers and not of MetroBank N.A. Your participation in any linked site, including payment for and the delivery of goods or services, is based solely on the agreement, if any, between you the linked site provider.

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    Disclaimer
    YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. METROBANK N.A. PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND METROBANK N.A. SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. METROBANK N.A. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

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    LIMITATION OF LIABILITY
    IN NO EVENT WILL METROBANK N.A. BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF METROBANK N.A. OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, METROBANK N.A.'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

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    Indemnification
    You agree to defend, indemnify and hold harmless MetroBank N.A., its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney's fees, arising out of your violation of these Terms of Use or misuse of the Service or this Site, including such violation or misuses conducted by your employee or agent, if applicable.

    Any rights not expressly granted herein are reserved.