• SECURITY CENTER
    We know security is paramount to your banking experience. Please contact us with any privacy and security questions or concerns:
    Customer Service Department
    (888) 414-3556
    CustomerCare@metrobank-na.com
    To report a lost or stolen ATM or Visa Check Card after normal business hours, please contact us at (800) 554-8969.
    To report fraudulent activity on your debit card, please report it to our Customer Service Department at (888) 414-3556 during regular business hours.
    SECURITY INFORMATION
    For your convenience, we have compiled important privacy and security information sheets to help you bank online securely:
  • SECURITY

    PRIVACY POLICY
    FACTS WHAT DOES METROBANK, N.A. DO

    WITH YOUR PERSONAL INFORMATION?

    WHY? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
    WHAT? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

    • Social Security number and income
    • Account balances and payment history
    • Credit history and credit scores

    When you are no longer our customer, we continue to share your information as described in this notice.

    HOW? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons MetroBank, N.A. chooses to share; and whether you can limit this sharing.
    Reasons we can share your

    personal information

    Does MetroBank share? Can you limit this sharing?
    For our everyday business purposes –

    such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

    Yes No
    For our marketing purposes –

    to offer our products and services to you

    Yes No
    For joint marketing with other financial companies No We don’t share
    For our affiliates’ everyday business purposes –

    Information about your transactions and experiences

    No We don’t share
    For our affiliates’ everyday business purposes –

    Information about your creditworthiness

    No We don’t share
    For nonaffiliates to market to you No We don’t share
    QUESTIONS? Call Toll free (888) 414-3556 or go to
    www.metrobank-na.com
    What we do
    How does MetroBank, N.A. protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
    How does MetroBank, N.A. collect my personal information? We collect your personal information, for example, when you

    • open an account or deposit money
    • pay your bills or apply for a loan
    • use your credit or debit card

    We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

    Why can’t I limit all sharing? Federal law gives you the right to limit only

    • sharing for affiliates’ everyday business purposes – information about your creditworthiness
    • affiliates from using your information to market to you
    • sharing for nonaffiliates to market to you

    State laws and individual companies may give you additional rights to limit sharing.

    Definitions
    Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

    • MetroBank, N.A. does not share with our affiliates.
    Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

    • MetroBank, N.A. does not share with nonaffiliates so they can market to you.
    Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

    • MetroBank, N.A. doesn’t jointly market.